NDIS Claims and Billing Administrator
An administrator who keeps NDIS claiming accurate and on time, so revenue lands and rejections do not pile up.
- Engagement
- Full-time, managed Employer of Record
- Working hours
- Full-time, with core overlap across Australian Eastern business hours
- Experience level
- Two or more years in claiming, billing, or accounts administration. Mid-level.
- Service delivery reconciled against bookings and rosters
- Claims prepared and submitted through the agreed portal
- Rejected and unclaimed items investigated and resolved
- Service agreements and budgets tracked for remaining funds
- Weekly claiming, revenue, and exception reporting
- An NDIS claiming or client management system, for example Lumary or Brevity
- The NDIS provider portal or PRODA, within your process
- Xero or MYOB
- Microsoft Excel
- Microsoft 365
Why this role exists
Delivered service is only revenue once it is claimed correctly and on time. Claiming is exacting, repetitive work: reconciling delivery against bookings, submitting clean claims, and chasing the rejections that would otherwise quietly add up. It rewards a careful, persistent administrator.
A dedicated claims administrator holds the cycle so revenue is captured and your team is not pulled into billing every week.
A day in the role
- Reconcile yesterday's delivered services against bookings and rosters.
- Prepare and submit the day's claims through the agreed system.
- Investigate three rejected items and resolve or re-submit them.
- Flag two participants whose funds are nearing exhaustion.
What good looks like at 90 days
Claims go in on the cycle against reconciled delivery, rejections are cleared quickly rather than left to pile up, budgets are tracked so nothing runs out unnoticed, and the weekly claiming report is something the desk can trust.
Sector context
This role sits inside our NDIS and disability support sector work, alongside intake, rostering, and compliance support.
The Arcbridge difference
You direct the work. Arcbridge holds the employment.
Australian workplace law considers the real working relationship between a business and a worker, not only the contract label. Where an Australian business directly engages an offshore contractor and the practical working relationship resembles employment, classification and Fair Work questions can arise. The Fair Work Commission has scrutinised arrangements of this kind.
Arcbridge is designed to reduce the practical risks of informal offshore contractor arrangements by placing employment, payroll, leave, HR administration, and employment-side process inside a managed structure. Arcbridge or its nominated employment entity employs the team member. The client receives capability and outputs through a service agreement rather than directly engaging an offshore worker.
This is the difference between an informal offshore engagement and a structured offshore team. It is general information only, and is not a substitute for tailored legal, workplace relations, tax, or migration advice on a client's specific arrangements.
Core responsibilities
- Reconcile delivered services against bookings and rosters
- Prepare and submit claims through the agreed NDIS portal or system
- Investigate and resolve rejected or unclaimed items
- Track service agreements and budgets for remaining funds
- Flag claiming risks, such as funds nearing exhaustion
- Keep accurate billing records for each participant
- Produce weekly claiming, revenue, and exception reporting
What this role is not
Clear scope protects the placement. These sit outside this brief, and we will say so before a call rather than after.
- This role administers claiming to your process. It does not advise on NDIS pricing, eligibility, or compliance interpretation, which are matters for the appropriate professional.
- It does not approve claims or move funds. Final approval and portal authority stay with your team.
- It is not a clinical role.
Best-fit profile
- Two or more years in claiming, billing, or accounts administration
- Numerate, accurate, and methodical with reconciliation
- Strong written English for query handling
- Experience with NDIS or healthcare claiming systems is an advantage
What Arcbridge screens for
Depth is the differentiation. These are the capabilities we test before a name reaches your shortlist.
Reconciliation accuracy
We test careful matching of services, bookings, and claims, because claiming errors cost real revenue.
Problem solving
We screen for the persistence to chase a rejected claim to resolution rather than parking it.
Process discipline
We assess the habit of running a full claiming cycle on schedule, every cycle.
Systems fluency
We look for comfort with claiming portals and the discipline to keep records clean.
How we measure success
The signals we hold this role to. These are quality and throughput measures the team member owns, not promises about your commercial results.
- Claims submitted on the agreed cycle against reconciled delivery
- Rejected items investigated and resolved within agreed timeframes
- Budgets tracked, with funds nearing exhaustion flagged early
- Weekly claiming and exception reporting delivered
Who holds what
The managed structure is the point. You direct the work and own the outputs. Arcbridge holds the employment relationship and everything that comes with it.
You direct
- Your claiming process, portal access, and approval steps
- Rate settings, service bookings, and how exceptions are handled
- Which participants and claims take priority
Arcbridge holds
- The employment relationship, payroll, and superannuation equivalent
- Leave, performance management, and HR administration
- Onboarding, equipment, and day-to-day pastoral support
The commercial case
Accurate, timely claiming is the difference between delivered service and captured revenue. A dedicated administrator holds the cycle and clears rejections so cash is not left on the table. The managed structure provides the capability without directly engaging an offshore worker.
Other NDIS and Disability Support roles
Roles in the same sector that share systems, working hours, or buyer profile.
NDIS Intake and Referrals Coordinator
A coordinator who turns referrals into ready-to-serve participants, so nothing stalls between the first call and the first service.
View this roleFull-time, managed Employer of RecordNDIS Quality and Compliance Administrator
An administrator who keeps quality and compliance records audit ready, so an audit is a print-out, not a panic.
View this roleFull-time, managed Employer of RecordNDIS Rostering and Scheduling Officer
A scheduling officer who keeps shifts filled and rosters tidy, so participants get continuity and support workers get certainty.
View this roleTalk through this role
Place a Claims Administrator.
Send the role brief or describe the work you need covered. We will confirm whether the role fits the Arcbridge model and arrange a 30-minute discovery call within one business day.
This document is general information only and is not legal, migration, registration, clinical, or tax advice. Arcbridge candidates are employed by Arcbridge or its nominated employment entity. The client receives managed offshore support aligned to the agreed role profile, hours, service fee, and reporting arrangements.