Allied Health Billing and Claims Officer
An officer who keeps billing and claims accurate and on time, so revenue lands and unpaid items do not pile up.
- Engagement
- Full-time, managed Employer of Record
- Working hours
- Full-time, with core overlap across Australian Eastern business hours
- Sector
- Allied Health
- Experience level
- Two or more years in medical or allied health billing or accounts. Mid-level.
- Invoices raised accurately against sessions delivered
- Claims lodged through the agreed funding channels
- Rejected and unpaid items chased to resolution
- Payments reconciled and accounts kept current
- Weekly billing, revenue, and outstanding-items reporting
- A practice management system, for example Cliniko, Halaxy, or Nookal
- Funding and claiming channels, within your process
- Xero or MYOB
- Microsoft Excel
- Microsoft 365
Why this role exists
Delivered care is only revenue once it is billed correctly and collected. Billing is exacting, repetitive work: raising clean invoices, lodging claims, reconciling payments, and chasing the items that would otherwise quietly go unpaid. It rewards a careful, persistent administrator.
A dedicated billing officer holds the cycle so revenue is captured and your clinicians and practice manager are not pulled into accounts every week.
A day in the role
- Raise invoices for yesterday's sessions and lodge the day's claims.
- Investigate and re-submit two rejected claims.
- Reconcile the morning's payments and update client accounts.
- Chase a short list of overdue accounts and handle billing queries.
What good looks like at 90 days
Invoices are accurate, claims go in on the cycle, rejections and overdue items are chased rather than left to pile up, and the weekly outstanding-items report is something the practice can trust.
Sector context
This role sits inside our allied health sector work, alongside practice coordination and reception support.
The Arcbridge difference
You direct the work. Arcbridge holds the employment.
Australian workplace law considers the real working relationship between a business and a worker, not only the contract label. Where an Australian business directly engages an offshore contractor and the practical working relationship resembles employment, classification and Fair Work questions can arise. The Fair Work Commission has scrutinised arrangements of this kind.
Arcbridge is designed to reduce the practical risks of informal offshore contractor arrangements by placing employment, payroll, leave, HR administration, and employment-side process inside a managed structure. Arcbridge or its nominated employment entity employs the team member. The client receives capability and outputs through a service agreement rather than directly engaging an offshore worker.
This is the difference between an informal offshore engagement and a structured offshore team. It is general information only, and is not a substitute for tailored legal, workplace relations, tax, or migration advice on a client's specific arrangements.
Core responsibilities
- Raise invoices accurately against sessions delivered
- Lodge claims through the agreed funding channels, to your process
- Chase rejected, unpaid, and outstanding items to resolution
- Reconcile payments and keep client accounts current
- Handle billing queries from clients and funders
- Keep accurate billing records for each client
- Report weekly on billing, revenue, and outstanding items
What this role is not
Clear scope protects the placement. These sit outside this brief, and we will say so before a call rather than after.
- This role administers billing to your process. It does not advise on Medicare, private health, or NDIS billing rules, which are matters for the appropriate professional.
- It does not approve write-offs or move funds. Final approval stays with your team.
- It is not a clinical role.
Best-fit profile
- Two or more years in medical or allied health billing or accounts
- Numerate, accurate, and methodical with reconciliation
- Strong written English for query handling
- Familiarity with healthcare claiming channels is an advantage
What Arcbridge screens for
Depth is the differentiation. These are the capabilities we test before a name reaches your shortlist.
Billing accuracy
We test careful, accurate invoicing and reconciliation, because billing errors cost revenue and client trust.
Follow-through
We screen for the persistence to chase unpaid and rejected items rather than parking them.
Process discipline
We assess running a full billing cycle on schedule, every cycle.
Systems fluency
We look for comfort with practice and claiming systems and clean record keeping.
How we measure success
The signals we hold this role to. These are quality and throughput measures the team member owns, not promises about your commercial results.
- Invoices raised accurately against delivered sessions
- Claims lodged on the agreed cycle
- Unpaid and rejected items chased and resolved within agreed timeframes
- Accounts reconciled, with weekly outstanding-items reporting
Who holds what
The managed structure is the point. You direct the work and own the outputs. Arcbridge holds the employment relationship and everything that comes with it.
You direct
- Your billing process, funding channels, and approval steps
- Fee schedules and how exceptions are handled
- Which accounts and claims take priority
Arcbridge holds
- The employment relationship, payroll, and superannuation equivalent
- Leave, performance management, and HR administration
- Onboarding, equipment, and day-to-day pastoral support
The commercial case
Accurate, timely billing and persistent follow-up on unpaid items is the difference between delivered care and captured revenue. A dedicated officer holds the cycle so clinicians and the practice manager do not. The managed structure delivers that capability without directly engaging an offshore worker.
Other Allied Health roles
Roles in the same sector that share systems, working hours, or buyer profile.
Allied Health Practice Coordinator
A coordinator who keeps the clinic running behind the scenes, so clinicians and the practice manager focus on care and growth.
View this roleFull-time, managed Employer of RecordMedical Receptionist and Client Liaison
A friendly, reliable front desk that answers, books, and reminds, so no call is missed and no slot sits empty.
View this roleTalk through this role
Place a Billing Officer.
Send the role brief or describe the work you need covered. We will confirm whether the role fits the Arcbridge model and arrange a 30-minute discovery call within one business day.
This document is general information only and is not legal, migration, registration, clinical, or tax advice. Arcbridge candidates are employed by Arcbridge or its nominated employment entity. The client receives managed offshore support aligned to the agreed role profile, hours, service fee, and reporting arrangements.