Allied Health Practice Coordinator
A coordinator who keeps the clinic running behind the scenes, so clinicians and the practice manager focus on care and growth.
- Engagement
- Full-time, managed Employer of Record
- Working hours
- Full-time, with core overlap across Australian Eastern business hours
- Sector
- Allied Health
- Experience level
- Two or more years in practice administration or healthcare reception. Mid-level.
- Diary kept full, with cancellations backfilled
- Client records and consents kept current
- Practice inbox and phone managed and triaged
- Onboarding and recall workflows kept moving
- Weekly practice activity and utilisation reporting
- A practice management system, for example Cliniko, Halaxy, or Nookal
- Microsoft 365
- Outlook and Teams
- A shared inbox and a phone or VoIP system
Why this role exists
An allied health clinic earns when the diary is full and the front desk runs well. Reception, bookings, recalls, and records are steady, repeatable work, and every hour a clinician or practice manager spends on it is an hour not spent on care or growth.
A practice coordinator holds that back office end to end, so the clinic runs smoothly without pulling clinical staff off the floor.
A day in the role
- Backfill the morning's cancellations from the waitlist.
- Triage the practice inbox and return client and referrer messages.
- Run the recall list and send reminders for next week.
- Update client records and prepare the weekly utilisation report.
What good looks like at 90 days
The diary stays full, cancellations are backfilled quickly, the inbox and phone are handled within clinic hours, and clinicians arrive to a schedule that simply works.
Sector context
This role sits inside our allied health sector work, alongside reception and billing support.
The Arcbridge difference
You direct the work. Arcbridge holds the employment.
Australian workplace law considers the real working relationship between a business and a worker, not only the contract label. Where an Australian business directly engages an offshore contractor and the practical working relationship resembles employment, classification and Fair Work questions can arise. The Fair Work Commission has scrutinised arrangements of this kind.
Arcbridge is designed to reduce the practical risks of informal offshore contractor arrangements by placing employment, payroll, leave, HR administration, and employment-side process inside a managed structure. Arcbridge or its nominated employment entity employs the team member. The client receives capability and outputs through a service agreement rather than directly engaging an offshore worker.
This is the difference between an informal offshore engagement and a structured offshore team. It is general information only, and is not a substitute for tailored legal, workplace relations, tax, or migration advice on a client's specific arrangements.
Core responsibilities
- Manage the clinic diary, backfilling cancellations and gaps
- Keep client records, consents, and details current
- Manage and triage the practice inbox and phone
- Run onboarding, recall, and reminder workflows
- Coordinate between clinicians, clients, and referrers
- Prepare simple practice and utilisation reports
- Keep practice documents and templates tidy
What this role is not
Clear scope protects the placement. These sit outside this brief, and we will say so before a call rather than after.
- This role runs practice administration. It does not provide clinical advice or triage symptoms, which stay with your clinicians.
- It is not a clinical role.
- It does not make decisions about a client's treatment or care.
Best-fit profile
- Two or more years in practice administration or healthcare reception
- Warm and professional with clients on phone and email
- Organised, with accurate record keeping
- Comfortable holding a busy diary across several clinicians
What Arcbridge screens for
Depth is the differentiation. These are the capabilities we test before a name reaches your shortlist.
Diary discipline
We test the habit of keeping a diary full and backfilling gaps fast, because empty slots are lost revenue.
Client manner
We screen for a warm, professional manner with clients and referrers, since this role is the clinic's front desk.
Written English
We assess clear, professional written communication for inboxes and reminders.
Organisation
We look for the ability to juggle clinicians, clients, and tasks without dropping detail.
How we measure success
The signals we hold this role to. These are quality and throughput measures the team member owns, not promises about your commercial results.
- Cancellations backfilled within agreed timeframes
- Client records and consents kept current
- Inbox and phone triaged promptly within clinic hours
- Recalls and reminders run on schedule
Who holds what
The managed structure is the point. You direct the work and own the outputs. Arcbridge holds the employment relationship and everything that comes with it.
You direct
- Your diary rules, clinician preferences, and booking standards
- How clients and referrers are communicated with
- Which clinicians and tasks take priority
Arcbridge holds
- The employment relationship, payroll, and superannuation equivalent
- Leave, performance management, and HR administration
- Onboarding, equipment, and day-to-day pastoral support
The commercial case
A practice coordinator keeps the diary full and the back office running, so clinicians spend their time in session and the practice manager on growth. The managed structure delivers that capability without directly engaging an offshore worker.
Other Allied Health roles
Roles in the same sector that share systems, working hours, or buyer profile.
Allied Health Billing and Claims Officer
An officer who keeps billing and claims accurate and on time, so revenue lands and unpaid items do not pile up.
View this roleFull-time, managed Employer of RecordMedical Receptionist and Client Liaison
A friendly, reliable front desk that answers, books, and reminds, so no call is missed and no slot sits empty.
View this roleTalk through this role
Place a Practice Coordinator.
Send the role brief or describe the work you need covered. We will confirm whether the role fits the Arcbridge model and arrange a 30-minute discovery call within one business day.
This document is general information only and is not legal, migration, registration, clinical, or tax advice. Arcbridge candidates are employed by Arcbridge or its nominated employment entity. The client receives managed offshore support aligned to the agreed role profile, hours, service fee, and reporting arrangements.