Support Coordination Assistant
An assistant who holds the admin behind support coordination, so coordinators spend their hours with participants, not paperwork.
- Engagement
- Full-time, managed Employer of Record
- Working hours
- Full-time, with core overlap across Australian Eastern business hours
- Experience level
- Two or more years in coordination, case administration, or disability or health support. Mid-level.
- Service provider research and shortlists for coordinators
- Service bookings and referrals actioned and tracked
- Participant notes and records kept current
- Provider and participant communications drafted for review
- Budget tracking and coordination reporting
- An NDIS client management system
- Microsoft 365
- Outlook and Teams
- A shared inbox and document store
Why this role exists
A good support coordinator's value is in judgement and relationships, not in researching providers or chasing bookings. Much of the work behind coordination is administrative: shortlisting providers, actioning referrals, updating records, and tracking budgets. That work can be held by an assistant.
A coordination assistant takes that load so a coordinator can carry more participants without dropping the quality of the relationship.
A day in the role
- Research providers for two participants and prepare shortlists against their goals.
- Action the bookings a coordinator approved yesterday and track them.
- Update participant notes and flag a budget that is tracking ahead of plan.
- Draft provider emails for the coordinator to review and send.
What good looks like at 90 days
Coordinators spend more of their day with participants, shortlists and bookings are ready when needed, records are current, and budget issues are surfaced early rather than discovered late.
Sector context
This role sits inside our NDIS and disability support sector work, alongside intake, rostering, and claiming support.
The Arcbridge difference
You direct the work. Arcbridge holds the employment.
Australian workplace law considers the real working relationship between a business and a worker, not only the contract label. Where an Australian business directly engages an offshore contractor and the practical working relationship resembles employment, classification and Fair Work questions can arise. The Fair Work Commission has scrutinised arrangements of this kind.
Arcbridge is designed to reduce the practical risks of informal offshore contractor arrangements by placing employment, payroll, leave, HR administration, and employment-side process inside a managed structure. Arcbridge or its nominated employment entity employs the team member. The client receives capability and outputs through a service agreement rather than directly engaging an offshore worker.
This is the difference between an informal offshore engagement and a structured offshore team. It is general information only, and is not a substitute for tailored legal, workplace relations, tax, or migration advice on a client's specific arrangements.
Core responsibilities
- Research service providers and prepare shortlists against participant goals
- Action and track service bookings and referrals
- Keep participant notes, records, and plans current
- Draft communications to providers and participants for coordinator review
- Track participant budgets and flag issues to the coordinator
- Schedule reviews and follow-ups
- Prepare coordination reporting
What this role is not
Clear scope protects the placement. These sit outside this brief, and we will say so before a call rather than after.
- This role supports the coordinator. It does not make coordination decisions, give participants advice, or act as the participant's support coordinator.
- It is not a clinical role.
- It does not approve spending against a participant's plan.
Best-fit profile
- Two or more years in coordination, case administration, or disability or health support
- Organised, proactive, and comfortable juggling many participants
- Strong written English and careful record keeping
- Discreet with sensitive participant information
What Arcbridge screens for
Depth is the differentiation. These are the capabilities we test before a name reaches your shortlist.
Organisation
We test the ability to keep many participants and tasks moving without losing detail.
Initiative within bounds
We screen for someone who progresses work proactively while leaving participant-facing decisions to the coordinator.
Written English
We assess clear, considerate written communication for providers and participants.
Handling sensitive data
We look for discretion and judgement with participant information.
How we measure success
The signals we hold this role to. These are quality and throughput measures the team member owns, not promises about your commercial results.
- Provider shortlists prepared within agreed timeframes
- Bookings and referrals actioned and tracked without items dropped
- Participant records kept current and accurate
- Budget issues flagged to the coordinator early
Who holds what
The managed structure is the point. You direct the work and own the outputs. Arcbridge holds the employment relationship and everything that comes with it.
You direct
- Which participants the assistant supports and the coordinator they report to
- What stays a coordinator decision versus an assistant action
- Your record-keeping and communication standards
Arcbridge holds
- The employment relationship, payroll, and superannuation equivalent
- Leave, performance management, and HR administration
- Onboarding, equipment, and day-to-day pastoral support
The commercial case
A coordination assistant lets a coordinator carry more participants well, by removing the research and admin that does not need the coordinator's judgement. The managed structure provides the capability without directly engaging an offshore worker.
Other NDIS and Disability Support roles
Roles in the same sector that share systems, working hours, or buyer profile.
NDIS Claims and Billing Administrator
An administrator who keeps NDIS claiming accurate and on time, so revenue lands and rejections do not pile up.
View this roleFull-time, managed Employer of RecordNDIS Intake and Referrals Coordinator
A coordinator who turns referrals into ready-to-serve participants, so nothing stalls between the first call and the first service.
View this roleFull-time, managed Employer of RecordNDIS Quality and Compliance Administrator
An administrator who keeps quality and compliance records audit ready, so an audit is a print-out, not a panic.
View this roleTalk through this role
Place a Coordination Assistant.
Send the role brief or describe the work you need covered. We will confirm whether the role fits the Arcbridge model and arrange a 30-minute discovery call within one business day.
This document is general information only and is not legal, migration, registration, clinical, or tax advice. Arcbridge candidates are employed by Arcbridge or its nominated employment entity. The client receives managed offshore support aligned to the agreed role profile, hours, service fee, and reporting arrangements.