Accounts Receivable and Debtor Officer
An officer who keeps debtors current and follows up the overdue, so completed jobs turn into cash and old invoices do not pile up.
- Engagement
- Full-time, managed Employer of Record
- Working hours
- Full-time, with core overlap across Australian Eastern business hours
- Experience level
- Two or more years in accounts receivable, credit control, or debt recovery administration. Mid-level.
- Debtors ledger kept current and reconciled
- Overdue accounts chased on a clear cadence
- Payment plans arranged within agreed authority
- Disputes triaged and resolved or escalated
- Weekly debtor and ageing reporting
- Xero or MYOB
- A field-service or job-management system, for example ServiceM8, simPRO, or Tradify
- Microsoft Excel
- Microsoft 365
- A phone or VoIP system
Why this role exists
Cash sits in completed jobs that have not been collected. Debtors come current when they are contacted on time, every time, with the right tone. That work is steady, scriptable, and rewards a calm, persistent administrator who runs the cadence without fail.
A dedicated accounts receivable officer holds the ledger so the owner is not chasing overdue invoices in the evenings.
A day in the role
- Reconcile yesterday's payments and update the ledger.
- Run today's collections list, sending the right notice at the right stage.
- Take two debtor calls and arrange one payment plan within authority.
- Note dispute reasons against the affected accounts and escalate one for a call.
What good looks like at 90 days
Ageing trends down rather than up, the collections cadence runs without prompting, payments are reconciled the day they arrive, and weekly debtor reports are something the owner can act on.
Sector context
This role sits inside our trades and field services sector work, alongside dispatch, quoting, compliance, and subcontractor support.
The Arcbridge difference
You direct the work. Arcbridge holds the employment.
Australian workplace law considers the real working relationship between a business and a worker, not only the contract label. Where an Australian business directly engages an offshore contractor and the practical working relationship resembles employment, classification and Fair Work questions can arise. The Fair Work Commission has scrutinised arrangements of this kind.
Arcbridge is designed to reduce the practical risks of informal offshore contractor arrangements by placing employment, payroll, leave, HR administration, and employment-side process inside a managed structure. Arcbridge or its nominated employment entity employs the team member. The client receives capability and outputs through a service agreement rather than directly engaging an offshore worker.
This is the difference between an informal offshore engagement and a structured offshore team. It is general information only, and is not a substitute for tailored legal, workplace relations, tax, or migration advice on a client's specific arrangements.
Core responsibilities
- Reconcile payments and keep the debtors ledger current
- Chase overdue accounts on a defined cadence
- Arrange payment plans within your agreed authority
- Triage and resolve simple disputes, escalating the harder ones
- Issue reminders, statements, and final notices to your process
- Maintain accurate notes against each debtor
- Report weekly on ageing and recovery
What this role is not
Clear scope protects the placement. These sit outside this brief, and we will say so before a call rather than after.
- This role chases and reconciles debtors to your process. It does not authorise write-offs, refunds, or legal action.
- It does not provide credit, tax, or financial advice, which are matters for a qualified professional.
- It is not a licensed debt-collection activity. Escalation to a licensed agency stays with your team.
Best-fit profile
- Two or more years in accounts receivable, credit control, or debt recovery administration
- Calm, professional, and persistent on the phone and email
- Numerate and accurate with reconciliation
- Comfortable handling difficult conversations within a clear script
What Arcbridge screens for
Depth is the differentiation. These are the capabilities we test before a name reaches your shortlist.
Persistence
We test the discipline to chase to a cadence, because debtors come current when contacted on time.
Calm professionalism
We screen for a steady, respectful manner with clients under financial stress.
Numerical accuracy
We assess careful reconciliation against ledgers and bank feeds.
Judgement within authority
We look for the discipline to act inside agreed authority and escalate the rest.
How we measure success
The signals we hold this role to. These are quality and throughput measures the team member owns, not promises about your commercial results.
- Debtors chased on the agreed cadence
- Ageing held within target days
- Payment plans set within authority and tracked
- Weekly debtor and ageing reporting delivered
Who holds what
The managed structure is the point. You direct the work and own the outputs. Arcbridge holds the employment relationship and everything that comes with it.
You direct
- Your collections process, cadence, and tone of voice
- The authority limits for payment plans and write-offs
- Which disputes are escalated and to whom
Arcbridge holds
- The employment relationship, payroll, and superannuation equivalent
- Leave, performance management, and HR administration
- Onboarding, equipment, and day-to-day pastoral support
The commercial case
Aged receivables hide real cash. A dedicated officer brings the ledger forward, week after week, so cash arrives sooner and bad debt is smaller. The managed structure delivers that capability without directly engaging an offshore worker.
Other Trades and Field Services roles
Roles in the same sector that share systems, working hours, or buyer profile.
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View this roleFull-time, managed Employer of RecordQuotes and Invoicing Administrator
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View this roleFull-time, managed Employer of RecordSubcontractor Coordinator
A coordinator who keeps subbies compliant, scheduled, and paid on time, so the field has the cover it needs without the friction.
View this roleTalk through this role
Place a AR Officer.
Send the role brief or describe the work you need covered. We will confirm whether the role fits the Arcbridge model and arrange a 30-minute discovery call within one business day.
This document is general information only and is not legal, migration, registration, clinical, or tax advice. Arcbridge candidates are employed by Arcbridge or its nominated employment entity. The client receives managed offshore support aligned to the agreed role profile, hours, service fee, and reporting arrangements.